You’ve got a problem with how your computer is running and it’s slowing you down. You keep telling yourself that you really need to take it into the shop to get looked at, but there never seems to be a good time. So, you just struggle along.
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Or you may have new company email addresses to set up that your users really need help with, but you’re unsure about bringing someone into the office due to COVID.
Both are problems that can be fixed quickly without taking time out of your day to drive to a computer shop and without having someone visit your office. Through remote support, we can take a thorough look at a computer, and it’s just as if we are sitting in front of the keyboard ourselves.
Use of remote support has become even more important due to the pandemic and the fact that so many employees are spread out and working from different remote locations. But many business owners mistakenly think that most problems need to be addressed in person and so they don’t consider a virtual tech visit.
How much money is being lost due to poor productivity as a result of not getting computer issues addressed?
The average office employee loses 24 working days per year due to struggling with computer problems and waiting on slow computers.
We can tackle a majority of common computer issues without needing to see your computer in person at all! This means faster problem resolution for your team, lower costs, and less disruption to your day.
You May Be Surprised How Many PC Issues Can be Solved by Remote Support
During a remote support session, we have you download the remote client that allows us to log into your computer from our shop. The remote connection is completely secure and uses enterprise-class encryption standards.
Support sessions are recorded to ensure best practices and once the session has ended, we cannot log back in without your permission.
While logged in, we can control your computer and are able to look at all diagnostics, walk you through a software problem, and can also be on chat and speaking with you to explain what we’re doing.
You get the benefit of a dedicated computer tech, with the convenience of a virtual visit.
Here are some of the many computer problems that can be solved through a quick and convenient remote tech support session.
Slow/Sluggish Computer
A common problem that users have that can steal away hours of productivity a week is a PC that has slowed down. When PC’s aren’t properly cleaned of things like temp files and the like, they can begin to have memory or storage issues that result in users waiting forever for programs to open and run.
We can do a thorough system cleanup and speed maintenance and get to everything we need using remote support.
Email Setup & Problems
Trying to get an email address set up on a computer is rarely as quick and easy as an FAQ page makes it out to be. Users can end up getting permission warnings, and when trying to set up an iCloud or Gmail address with MFA enabled in a mail client like Outlook, things can get even trickier.
We can easily do full email setups, and also help you solve any email problems you have through a remote session. Some of the email help we can offer remotely includes:
- New email setup
- Troubleshoot email send/receive issues
- Set up email rules and automations
- Set up email subfolders and categories for organization
- Train users on time-saving features, like Quick Parts in Outlook
Virus/Malware Removal
If you think you may have opened a dangerous file attachment, but aren’t sure, time is of the essence. Not all malware will be immediately apparent – some sit silently on a PC copying keystrokes or other data.
We can easily check for and remove any viruses or malware on a computer entirely remotely.
Computer Updates & Security Patches
In 2019, 60% of security breaches were caused by unpatched system vulnerabilities.
Whether you’ve started an update and it’s gone wrong somehow, or you just would rather not have to do the update yourself, we can do it for you remotely. In fact, this is one of the things we do all the time through our remote-managed IT support.
Microsoft 365 & Other Software Help
There’s no reason for your team to be struggling with software issues. They can call Magnify247.com and have an expert logged in and guiding them in just minutes.
We can help users through specific software problems or with general guidance on best practices. We can also help improve security by looking at your software security configurations and suggesting improvements.
Lost File & Backup Issues
Is your backup stuck and you’re not sure why? Did you lose a file and can’t find it in your recycle bin? We can do a full investigation of any file loss issues remotely, as well as ensure a backup is running smoothly and copying the files it needs to.
Don’t Struggle! Get Convenient & Fast Remote Support.
Magnify247.com can help keep your Tipton, IN business running smoothly by getting you the computer help you need quickly and conveniently.
